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Delivery & Returns Policy

Delivery Charges

All orders placed with a value above €50 will be shipped free of charge to The Republic of Ireland only.

All other deliveries are subject to the following charges as outlined below.

Standard Delivery

All carriage is automatically calculated and charged at a rate depending on where you are located and you see all totals before committing to buy.

We currently offer delivery options to The Republic of Ireland, Northern Ireland, Great Britain, Europe, and Rest of World.

Our delivery service is An Post. Standard Delivery to Republic of Ireland is €3.00 and takes 2-3 working days. Delivery charges may be below or above this standard charge depending on type, weight, and, dimensions of package.

Delivery times outside of the Republic of Ireland may vary from the standard delivery times of 2-3 working days.

Express Delivery

Republic of Ireland only.

We offer the option of express delivery with Express Post from An Post. With this option you will receive your purchase the next working day after dispatch.

Express delivery to Republic of Ireland is €5.00 and will be delivered by next working day after dispatch.

Please note working days are Monday to Friday and exclude Saturday, Sunday, Good Friday, Public and Bank holidays.

A signature will be required upon receipt of your delivery. A P.O. Box is an insufficient address for any signature service. Please place your order before 12 Noon in order to ensure next day delivery.

How quickly do we dispatch orders?

We endeavour to dispatch all orders on the date of receipt provided the order is received before 2pm.

If you place your order after this time or at the weekend/bank/public holiday it will be dispatched the next business day.

What if we are out of stock on an item you have ordered?

Normally the items listed on our website are in stock. In the event that an ordered item is out of stock we will notify you of this by email and give you an estimated delivery time for the item. If the new delivery date does not meet your expectations then you are free to change or cancel your order.

Tracking your order

You will receive an email confirming your order has been received and another email when your order has been dispatched. You can also sign into your personal account "My Account" to view the status of your order.

If you have availed of the An Post tracking facility when placing your order you may track your order via An Post. To Track your delivery using this facility we will provide you with an An Post tracking number on your dispatch email. Please use the An Post tracking system "Track and Trace" to follow your delivery at http://track.anpost.ie/.

Returns Policy

We hope that you will be completely satisfied with your purchase. However, we will gladly accept returns for any product purchased at www.ophelialingerie.ie within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. Please return items to us in their original condition, unused, in its original packaging, with all garment labels intact.

Once we have received the returned item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges.

Once your return has been received by us, we will process this as quickly as possible, but please allow up to 10 working days from receipt for this to be done.

Postal Returns

You will need to pay return postage. Please obtain proof of postage at the Post Office and keep this until you have had confirmation that you have received your refund or exchange. We will not be held responsible for lost or damaged item(s) through the post.

The address your package needs to be returned to is:

Ophelia Lingerie, 3 River Court, River Lane, Dundalk, Co. Louth, Republic of Ireland.

Please ensure that the dispatch note is included in your returns package.

Refunds

Any refund due will be credited back to the card used to pay for the original order. We will reimburse the original price paid for a product. We regret that we are unable to refund original postal charges for the returned item.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 10 calendar days. Items should be returned in their original packaging complete with all documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. Ophelialingerie.ie will pay for your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 10 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our returns department we will return the item to you, in this instance you will be liable for the return carriage. If an item develops a fault, we will test for faults, or if necessary, we return to the manufacturers for testing, and we abide by their decision.

If you have any further queries relating to returns, please contact returns@ophelialingerie.ie.

An Post deliveries take place from Monday to Friday, 8.30am to 6.00pm. During Public and Bank holiday periods please allow an extra day for Standard Delivery.

An Post do not deliver on a Saturday or Sunday.

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+353 42 933 4006